eBook FAQ

Frequently Asked Questions for the AMS Weather, Ocean, and Climate digital books

If you have any trouble, please contact us at [email protected] with a description of your problem. Let us know what step you're on or what program you're using. If possible, include the full error message and your order number.

Quick Menu

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AMSEDU Bookstore

Placing an order with Credit Cart

We accept MasterCard, VISA, or American Express. We cannot accept Discover or prepaid cards. 

Coupon Code

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Returning to the AMSEDU Bookstore

When you place an order, you also create an account. If you forget your password, request a new password.

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Book Formats

The books are available as Online Reader, which has a one year rental period and (non-rental) physical Softcovers. 

  • Online Reader
    • Most intuitive
    • Access on any computer/device with internet access
    • Text-to-Speech reader, Flashcards, Notes to Study Guide
  • Softcover
    • Additional cost (books are published digitally, there is no stockpile of physical books)
    • 2-6 business days to process/print before ships
    • Forever yours

If the digital book is not working for you and you want to pay extra for the softcover; email [email protected] and provide the full name and email address provided when placing the order, and the order number, and request help to get the softcover

No PDF of the books are available for purchase

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Online Reader - Read Now

Click on the Read Now button to open the books in a second browser tab. 

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AMSEDU Bookstore 

Order isn't going through

Ensure all your information is correct and give it another try. Otherwise email [email protected] with a description of what is happening.

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No confirmation email 

When you place an order, either directly or with a coupon, you should receive at least two automated emails from the AMSEDU Bookstore. One is the receipt and the other has instructions for the Online Reader.

Automated emails are often caught in email filters, which can delay their arrival, or pulled into the Spam/Junk folders. Some school accounts will not allow the automated emails from unknown or unfamiliar sources. 

Please check your Spam/Junk folder.

It is also possible there was a typo in the provided email address.

If you do not receive a confirmation email, contact [email protected]. Include the full name and email address provided when placing the order, as well as the order number if you have it.

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Page Not Found

When you enter the URL, you receive the Page Not Found message:

AMSEDU Bookstore screenshot for error Page Not Found

Double check that the url is correct. If it is, contact [email protected] with the url and coupon code. We'll check it against our records. 

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Invalid Coupon

When you enter the coupon code, you receive an error message stating "This coupon code is invalid or expired." 

screenshot of bookstore with error message for invalid or expired coupon

The AMSEDU Bookstore does not recognize the coupon code and so identifies it as invalid. Most likely, there is a typo. 

All the coupon codes are capitalized letters and digits, the zero will have a slash through it. Give the coupon code another look and see if that helps.

If the problem persists, email [email protected] with the coupon code and we'll check it against our records.

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Coupon not available

When you enter the coupon code, you receive an error message stating "The provided coupon code is not available. It may have expired or already been used." 

screenshot of bookstore with maximum limit error message

Each coupon can only be used once. It is possible an earlier attempt went through. If possible, click on My Account in the upper right and see if that brings up the books. Otherwise, try resetting your password.

Otherwise, email [email protected] with the coupon code and we'll check it against our records.

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Returning to the AMSEDU Bookstore

1. Go to the AMSEDU Bookstore and log in with your email. You may need to request a new password

bookstore homepage with username and password field circled

2. Once logged in, click on My Account

bookstore homepage with the My Account links circled

If you continue to have problems, please contact [email protected].

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Can't Log into AMSEDU Bookstore

When you enter your username and password, you receive the error message "Sorry, unrecognized username or password. Have you forgotten your password?"

Homepage with unrecognize username or password error message

Either the password or the username could have a typo in them. You can create a new password here and follow the steps here (or scroll down). After 5 failed attempts to log in, you will be blocked. 

If you continue to have problems, please contact [email protected]. Include the full name and email address you provided when placing the order.

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Resetting Your Password

If you've forgotten your password for the AMSEDU Bookstore, you can change it. From the AMSEDU Bookstore homepage, click on the Request new password link.

1. Go to edubooks.ametsoc.org/user/password  

2. Enter the email address or username you used when you downloaded your materials then click on Reset Password

User account page with a field to enter the username or email and one for CAPTCHA

If your username or email address are not recognized, try typing them in again. Otherwise, contact [email protected] and we will find your account info. Include the full name provided when placing the order

3. Further instructions are sent to your email

user account page with message that the instructions were sent

4. Check your email, including your Spam folder, for the provided link. Click the link (If you do not receive this email, after checking your Spam folder, contact us at [email protected])

email with link to reset the password, all instances of the username are highlighted

5. The emailed link brings you to a page with your username in italic as well as when the page will expire. Click the Log In button. If you receive an error that the link has already been used, request a new email

Password reset landing page with further information and instructions

6. In your account, your username and email address are already filled out. Create and confirm a new password then scroll down to click Submit.

Account page with fields to make and confirm the new password

The new password has now been saved and you are signed in.

7. Once the new password has been saved, click on eLibrary to view your books

The account page with an arrow pointed to eLibrary

If you continue to have problems, please contact [email protected].

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No email with new password link

Automated emails are often caught in email filters, which can delay their arrival, or they are pulled into the Spam/Junk folders. Some school accounts will not allow the automated emails from unknown sources. 

Check your Spam/Junk folder. If you do not receive an email, contact [email protected]. 

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Not Recognized

When trying to sign in, you receive "Unrecognized username or password. Forget your password?" message.

Account page with the username and password not recognized error message

Is it possible you used your personal or school address instead? This email address should match the one provided when you placed the order. 

If it still doesn't work, contact [email protected] and we will find your account info. Include the full name provided when placing the order.

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Link is already used

When following the link from the email to reset your password, you receive the error message "You have tried to use a one-time login link that has either been used or is no longer valid. Please request a new one using the form below."

Account page with notice that the link is not available

The emailed link only works for about a day and can only be used once. If you request an email multiple times, it's best to delete older requests so you know which are still active.

Fill out the form again to get a new password.

If you continue to have problems, please contact [email protected].

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Blocked Account

When entering your username and password, you receive the message: "Sorry, there have been more than 5 failed login attempts for this account. It is temporarily blocked. Try again later or request a new password. " 

Homepage with error message that the account has been temporarily blocked

It can take a number of hours for the account to be unblocked.

Contact [email protected] and request to have your email unblocked. 

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Online Reader

Pop-up Menu

If you double click or click and drag in the online reader, the text will highlight and you can create notes, flashcards, copy the section or create a citation. 

You can click on a single word or click and drag over many words, you will see a pop-up menu.

List of items in the popup menu

The first option is Add a Note, which allows you to make notes about the text you selected. This will be saved and can be reached from the Workbook (icon of paper with star in the upper right).

Popup box to add a note


The second option is to Copy and the third allows you to Look up in Wikipedia anything you want more information on. Be certain to only highlight the terms and not sentences when searching Wikipedia articles.

The next option is Create a Flashcard. You can review your flashcards in the Workbook. The easiest way to create a flashcard is by highlighting the definition instead of the term. This ensures the full definition shows up in the 'back' of the flashcard. You can enter the term and edit the definitions as needed. You may want to name the Deck first.

1. Start by highlighting the text and then selecting Create a Flashcard

Flashcard popup over the text

2. A popup to create the flash card will show the definition you highlighted. If you highlight a phrase of text, it will be placed in the front of the flashcard.

3. Swap the front and back, add the term itself then click Save.

Final popup for creating a flashcard

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Top Menu

The online reader has helpful functions to navigate, study and listen to the books. 

screenshot of the top of the online reader

On the top left is the Table of Contents icon. On the top right, from left to right, is the Search, Preferences, Workbook and More Options.

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Reader Preferences

The double A, one larger and one smaller, allows you to adjust the appearance of the book. 

Online reader top menu with arrow pointed at the two T on the right

You can change the font size and type, which does not affect the images, and for the theme pick between the Default (black text on white), Night (white on black), Sepia (black on peach), and Cyan (dark blue on light blue). There is also a selection line height and margins that can be slightly increased or decreased. You can play with it to get what works best for you, and reset it to default if needed.

Appearance menu

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Workbook

The three horizontal bars on the left are the Learning Tools Drawer. Click on this to review all the notes, flashcards, and copied content completed with the pop-up menu

Top menu of online reader with arrow pointed at 3 horizontal lines on the left

In the menu that appears, you can access your notes, bookmarks and flashcards.

Menu under the left icon three options

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Additional Options

The last icon on the right is three dots in a vertical line.

Online reader top menu with arrow pointed at right most icon

The additional options include reading offline, printing to PDF, collaboration and others. We will only go into the the first two, but if you want to share notes with a friend (collaboration), manage your shortcut keys, select another language or need other help or want to give feedback, those are also available in the additional options menu

Menu for additional options which includes offline and printing options

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Select Read Aloud to listen to the books. The first word, at the top of the page, will be highlighted and follow along as the text and images are read.

Reading toolbar

Click the gear icon for the settings. From here, you can change the speed of the reader, as well as, for U.S. English, choose between David, Mark and Zira.

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You can print up to 35% of each book. If you do print, make sure not to start at the very beginning, but start with Chapter 1 or Investigation 1A, as otherwise the cover, front matter, and table of contents will count against your total, when they're probably not what you want. Once you've printed 35%, you cannot print more.  When you go to print, the number of pages you have left will be displayed.

1. Determine the page number you want to start and stop at then click Print.

printing menu

2. Depending on the amount of pages, it will take a few seconds to prep.

Print job underway popup

3. The menu will show the pages you want to print and the percent that it'll take up of the total. You can add more page, cancel or click Print to PDF to print them

Popup to print content

4. Under Print History, you can print an earlier selection again.

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Navigation Menu

At the bottom of the screen, the navigation menu has arrow keys to move forward by chapter, the blue bar shows the length of the book, with a small dot for each chapter and a larger circle for your current location. The page number is in the right corner, though all page numbers are estimates, and you can use this to go to the 'start' of a page. 

Online reader navigation menu

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That covers most all of the online reader. Experiment to see what works best for you! If you have any questions, please contact us at [email protected].

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Timed out while reading online

Screenshot of timed out message: You've been away too long
 

After an hour, the online reader times out, which will also occur if the same book is opened in two different browsers or computers. 

Close this tab and click on the Read Now button in the AMSEDU Bookstore eLibrary again. You may need to refresh the page.

If you continue to have problems, please contact [email protected].

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Online Reading is currently unavailable

When you go to your books, instead of the Read Now button, there is the message "Online reading is currently unavailable."

Screenshot from eLibrary zoomed in on error message

Has your rental period ended? The Online Reader has a one year rental period . Once the a year has passed, the online reading is unavailable.

If your rental period is still active, contact us at [email protected]. Either there is a system wide problem or we need to push the books back into your eLibrary.

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